Support
We read everything.
Email: inquiry@balsamdigitalgroup.com
Include your device model and what you were doing when the problem happened. It usually cuts the back-and-forth in half.
Common questions
Where are my photos and voice memos?
On your phone, and only your phone. That's by design. Open any home, tap into its showing, and each area holds the media you attached to it. Because media never leaves your device, it isn't recoverable if the app is deleted or the device is lost.
How is the match score calculated?
Each area you mark contributes its weight, whether deal-breaker, important, or nice-to-have, and the score is the share of available weight your positives earned, from 0 to 100. Areas marked N/A don't count against a home. A negative on any deal-breaker flags the home regardless of the number.
How do I delete my data?
Local data and media can be wiped in the app's settings. Details in the privacy policy.